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.. _ch-webapp-jobtickets-closed:

Closed Tickets
--------------

.. contents:: |RST_TABLE_OF_CONTENTS|
   :depth: 2
   :local:

.. _ch-webapp-jobtickets-closed-list:

Closed Ticket List
~~~~~~~~~~~~~~~~~~

The Closed Ticket List is identical to the :ref:`Documents
List <ch-webapp-admin-doclog>` with an implicit selection of :ref:`Type
Ticket <ss-admin-doclog-select-and-sort-ticket>`. Here you can query
Job Tickets that were closed by the Job Ticket Operator, optionally by
User ID of the Job Ticket Creator.

.. figure:: ../images/manual/screenshots/admin/sp-00-jobtickets-list-closed.png
   :alt: Job Tickets: Closed Ticket List
   :width: 400px

   Job Tickets: Closed Ticket List


.. _ch-webapp-jobtickets-refund:

Job Ticket Refund
~~~~~~~~~~~~~~~~~

In case the print completed but costs were incorrectly charged, they can
be refunded by pressing the refund button. The button is disabled as
long as the Job Ticket is Open (the |RST_BUTTON_CHECKMARK_SYMBOL| *Close* 
button is not pressed yet).

.. figure:: ../images/manual/screenshots/admin/sp-00-jobtickets-list-closed-refund.png
   :alt: Job Ticket: Refund
   :width: 400px

   Job Ticket: Refund


Refunds are shown in the document transaction details (see
screenshot below), and in the transaction list of the Personal, Group
and Shared Accounts involved. See
:ref:`Transactions <ch-webapp-user-main-log-transactions>` and
:ref:`Account List <ch-webapp-admin-account-list>`.

.. figure:: ../images/manual/screenshots/admin/sp-00-jobtickets-list-closed-refunded-transactions.png
   :alt: Job Ticket: Refund Transactions
   :width: 400px

   Job Ticket: Refund Transactions

.. note::

   When both :ref:`PaperCut
   Integration <ch-webapp-admin-options-integration-papercut>` and
   :ref:`Delegated Print with
   PaperCut <ch-webapp-admin-options-proxy-print-papercut-integration>`
   are enabled, and the Job Ticket was printed to a PaperCut managed
   printer, refund transactions will also be created in PaperCut. See
   :ref:`PaperCut Delegated Print Accounting <app-papercut-delegated-print-accounting>`.


.. _ch-webapp-jobtickets-reversal:

Job Ticket Reversal
~~~~~~~~~~~~~~~~~~~

In case the print was Canceled or Aborted a reverse button is available to adapt
counters and refund accounts charged. The button is disabled as long as the Job
Ticket is Open (its |RST_BUTTON_CHECKMARK_SYMBOL| *Close* button is not pressed
yet). This is identical to the option shown in the Admin Web App: see
:ref:`Proxy Print Reversal <ch-webapp-admin-doclog-proxyprint-reversal>`.


.. _ch-webapp-jobtickets-reopen:

Job Ticket Reopen
~~~~~~~~~~~~~~~~~

If :ref:`webapp.jobtickets.reopen.enable <ch-webapp-jobtickets-config-props>`
is set to ``Y``, a closed single account job ticket that is archived or
journalled in the :ref:`Document
Store <ch-webapp-admin-options-advanced-document-store>` can be
reopened. This option is active in the Job Ticket Web App only.

-  A reopened ticket has the same ticket number as the original with a
   ``+`` character appended.

-  Just the number of copies (initialized to zero) of the reopened
   ticket can (must) be :ref:`edited <ch-webapp-jobticket-edit>`: other
   IPP options are read-only.

-  A :ref:`Print <ch-webapp-jobticket-print>` or
   :ref:`Settle <ch-webapp-jobticket-settle>` of a reopened ticket is
   *not* archived or journalled.

-  The calculation of the delivery date/time is according to
   :ref:`jobticket.delivery-\* <ch-webapp-user-main-print-print-jobticket-config-props>`
   configuration properties.

-  A :ref:`refunded <ch-webapp-jobtickets-refund>` Ticket can't be
   reopened.

-  The reopened ticket is tied to the Job Ticket Printer of the closed
   ticket. So, this printer must still be present.

The reopen option is offered with a |RST_BUTTON_PLUS_SYMBOL| button in the document
log item, as shown in the screenshot below.

.. figure:: ../images/manual/screenshots/admin/sp-00-jobtickets-list-closed-reopen-print.png
   :alt: Job Ticket: Reopen Print Ticket
   :width: 400px

   Job Ticket: Reopen Print Ticket


When the |RST_BUTTON_PLUS_SYMBOL| button is pushed, the ticket is reopened and
the button disabled to prevent reopening a second copy. Copy Jobs can be reopened
as well, as shown below.

.. figure:: ../images/manual/screenshots/admin/sp-00-jobtickets-list-closed-reopen-copy.png
   :alt: Job Ticket: Reopen Copy Ticket
   :width: 400px

   Job Ticket: Reopen Copy Ticket


The reopened ticket will show up in the Open Tickets list with zero
copies, and thereby the Print and Settle options will be disabled, as
shown in screenshot below.

.. figure:: ../images/manual/screenshots/admin/sp-00-jobtickets-reopened-print.png
   :alt: Job Ticket: Reopened Print Ticket
   :width: 400px

   Job Ticket: Reopened Print Ticket


After the reopened ticket is printed and closed it appears in the Closed Tickets
list marked as “Reopened”. Note that this instance isn't archived or journalled,
and therefore can't be reopened.

.. figure:: ../images/manual/screenshots/admin/sp-00-jobtickets-list-closed-reopened-print.png
   :alt: Job Ticket: Reopened Ticket Printed
   :width: 400px

   Job Ticket: Reopened Ticket Printed